FAQ In The Sun 2017

If you’ve got a question about your trip to Spain for Innovation In The Sun check below for some of our regularly asked questions, if you can’t see the answer you’re after please get in touch with the Innovation Events office. Just hit the question mark to send your enquiry to our team now!

How old do I need to be to attend this event?

17 years old provided that another person in your group is 18+ years old. Under 18’s are not allowed to be served or consume alcohol at any of the events.

When is the final payment date?

Full payment for packages must be received by 18 May 2017. Full payment for club only tickets must be received by 23 June 2017.

What are the dates for In The Sun 2017?

The week dates are 27th June to 4th July 2017
The weekend dates are 30th June to 3rd July 2017

When can we find out where we are staying?

Hotel details will be sent to you, via email, 2 weeks prior to the event.

Can you add airport transfers after the 18th of May cut off date for packages/club only tickets?

For packages and club only tickets we will need the your information by Wednesday the 31st of May latest.

Our friend wants to join our package but we are staying for the week and they just want to do the weekend. Is this possible?

No, all group members are booking up for the same package duration.

How much does it cost?

The week costs: Bronze = £295, Silver = £330, Gold = £399 per person
The weekend costs: Bronze = £180, Silver = £195, Gold = £231 per person
Club only tickets start from £115 for 3 nights

Are there any discounts or special offers available?

Yes, if you book and pay in full for any 7 night club only or hotel package before 31st January 2017 you will receive a free tour t-shirt at the event. Also, if you book and pay in full for the silver or gold package prior to 5th April 2017, then you will gain free access to the waterpark show (you will be required to purchase a coach ticket in resort charged at 15€.). You can also get a discount of £15 if you purchase the 7 night club & waterpark saver ticket option.

** please note that prices exclude flights and airport transfers **

If I book a 3 or 5 day ticket how do I choose the days I attend?

You can pick consecutive nights you want to attend anytime between the 27th of June and the 4th of July.

Can the length of the stay be extended/can we arrive earlier?

Extra nights can be added to the length of your stay between 23 June and 8 July 2017, the cost is £30 per person per night for bronze and silver packages and £42 per person per night for gold packages.

How many people do you need to book the hotel package?

The minimum number of people per booking is 2 persons.

What is the maximum number of people per group?

The maximum number of people per booking is 8. Should your group be larger than 8 then please make additional bookings with new group leaders, and request by email for bookings to be linked.

** please note that we cannot guarantee linked booking hotel placement however we will do our best honour requests **

How much is the deposit to secure a full package place?

The deposit is £75 per person. Any extras (such as extra nights, transfers and upgrade) must be paid at the time of booking. Final payment date is 18 may 2017.

How can I book?

What is the accommodation like?

You can request 2, 3 or 4 star hotel. All rooms have en suite washing facilities for 2 persons (3 persons if the group is of an uneven number.)

How many people will share a room from my group.

Group bookings of an even number will be allocated 2 persons per room. Group bookings of an uneven number will result in one of your rooms being allocated to 3 persons.

Can the accommodation be upgraded?

The accommodation can be upgraded to 4 star at an extra cost of £12 per person per night. Please note that this is of limited availability.

Can a certain hotel be requested?

Yes you can but we can’t guarantee that it will be possible to place you there.

What is included in the accommodation?

The period that you have requested plus breakfast and dinner. If you book and pay in full for the silver or gold package prior to 5th April 2017, then the waterpark event is also included subject to an in resort charge of 15€ which covers transport to and from the show.

Our group will be arriving at separate times, will this be a problem?

As per the terms and conditions you must check in to the hotel together as we cannot guarantee that the hotel will hold the remaining rooms.

Is there a safe in the room?

All rooms have safes in them or safety deposit boxes at reception. Costs for these vary depending on the hotel.

Do we have to pay a damage deposit to the hotel?

Yes a damage deposit of 50€ will be required from each person in the group. This is refunded provided no damage is inflicted on the room or hotel.

When can we find out where we are staying?

Accommodation details will be sent to you via email 2 weeks prior to the event. Please check your junk mail or spam filters before contacting us.

Can we be transferred to/from the airport?

Yes we can transfer you, however this is at an additional cost. For Barcelona (BCN) airport the cost is £19 per person each way and for Girona (GRO) airport the cost is £14 per person each way.

** Please note that we can only transfer you if we receive your flight details before 18th May 2017. Failure to supply the details will result in no transfer and no refund will be given **

How does the transfer work?

Once you have paid for the transfers and supplied flight details you will be added to the transfer company log for each direction of transfer paid. When you arrive at the Spanish airport look out for the ‘From 2 Travel’ rep, (holding an ‘Innovation’ sign). To board the waiting coach, you will need to show your passport to the coach security guards and be checked off on their list. The same procedures will be adopted on your return. The return transfer times will be displayed on your hotel notice board and at the Colossos club entrance, 2 days in advance of your return.
** Please note: innovation only collects money / information on behalf of the transfer company. Innovation is not responsible for the transfer co-ordination**

What dates can you transfer on?

Any arrival or departure date that can be booked across the dates of the event.

Found out what you needed to know? Time to book you tickets!

Share photos of your raving holiday with Innovation In The Sun

Tag your photos with #innoinnoinno and #innosinthesun to get them retweeted and reposted on Instagram by the Innovation team.