FAQ In The Sun 2018

If you’ve got a question about your trip to Spain for Innovation In The Sun check below for some of our regularly asked questions, if you can’t see the answer you’re after please get in touch with the Innovation Events office. Just hit the question mark to send your enquiry to our team now!

What are the dates for In The Sun 2017?

The week dates are 19th of June to 26th of June 2018
The weekend dates are 22nd of June to 25th of June 2018

How old do I need to be to attend this event?

17 years old provided that another person in your group is 18+ years old. Under 18’s are not allowed to be served or consume alcohol at any of the events.

When do Special Event tickets go on sale?

All daytime events will go on sale first to the people that have paid in full for club or package options by 9am on 1st April 2018 via secret link that will be emailed. On 10th April 2018 tickets go on general sale, so grab your In The Sun main event tickets today to find out first!

Can I pay a deposit for my ticket?

Hotel and flight packages can be paid in instalments, Club Only Tickets need to be paid in full at time of purchase.

How do I get access to the Castle Rave?

The rave in the Spanish castle takes place on Wednesday night, as long as you’re in resort Wednesday and have tickets for the main night time events at Innovation you’ll be able to attend the castle rave, no additional tickets are required. Just be outside Colossos from 9:30pm to catch a coach direct to the castle.

How much do tickets cost?

Club only tickets start from £115 for 3 nights.
Flight/hotel packages the week costs: Bronze = £305, Silver = £340, Gold = £409 per person. (+ flights/hotel)
Flight/hotel packages the weekend costs: bronze = £185, Silver = £200, Gold = £236 per person. (+ flights/hotel)

All ticket links are available here: www.innointhesun.com/tickets

I got a Gold/Silver hotel package before April 1st, how do I get my free waterpark ticket?

If you paid in full for a Gold or Silver package before the 1st of April you will automatically get access to the waterpark and be given a waterpark wristband when you check in at the event. You will not require an additional waterpark ticket.

What dates are transfers available to and from the resort through Innovation?

Transfers are available from Saturday the 16th until Saturday the 30th of June.

To book one way (single) transfers go here:

To book two way transfers (returns) go here:

Are there any discounts or special offers available?

Yes, if you book and pay in full for any 7 night club only or hotel package before 31st January 2018 you will receive a free tour t-shirt at the event.
Also, if you book and pay in full for the silver or gold package prior to 1st April 2018, then you will gain free access to the waterpark show.
You can also get a discount of £15 if you purchase the 7 night club & waterpark saver ticket option.

When is the final payment date?

Full payment for packages must be received by 11th May 2018. Full payment for club only tickets must be received by 16th June 2018.

Can the length of the stay be extended/can we arrive earlier?

Extra nights can be added to the length of your stay between 15 June and 30 June 2018, the cost is £32 per person per night for bronze and silver packages and £45 per person per night for gold packages.

When can we find out where we are staying?

Hotel details will be sent to you, via email, 2 weeks prior to the event.

How many people do you need to book the hotel package?

The minimum number of people per booking is 2 persons.

If I book a 3 or 5 day ticket how do I choose the days I attend?

You can pick consecutive nights you want to attend anytime between the 19th and 26th of June.

How much is the deposit to secure a full package place?

The deposit is £75 per person. Any extras (such as extra nights, transfers and upgrade) must be paid at the time of booking. Final payment date is 11th May 2018.

What is the maximum number of people per group?

The maximum number of people per booking is 8. Should your group be larger than 8 then please make additional bookings with new group leaders, and request by email for bookings to be linked.

** please note that we cannot guarantee linked booking hotel placement however we will do our best honour requests **

How can I book?

What is the accommodation like?

You can request 2, 3 or 4 star hotel. All rooms have en suite washing facilities for 2 persons (3 persons if the group is of an uneven number.)

How many people will share a room from my group.

Group bookings of an even number will be allocated 2 persons per room. Group bookings of an uneven number will result in one of your rooms being allocated to 3 persons.

Can the accommodation be upgraded?

The accommodation can be upgraded to 4 star at an extra cost of £13 per person per night. Please note that this is of limited availability.

Can a certain hotel be requested?

Yes you can but we can’t guarantee that it will be possible to place you there.

What is included in the accommodation?

The period that you have requested plus breakfast and dinner. If you book and pay in full for the silver or gold package prior to 1st April 2018, then the waterpark event is also included subject to an in resort charge of 15€ which covers transport to and from the show.

Our group will be arriving at separate times, will this be a problem?

As per the terms and conditions you must check in to the hotel together as we cannot guarantee that the hotel will hold the remaining rooms.

Is there a safe in the room?

All rooms have safes in them or safety deposit boxes at reception. Costs for these vary depending on the hotel.

Do we have to pay a damage deposit to the hotel?

Yes a damage deposit of 50€ will be required from each person in the group. This is refunded provided no damage is inflicted on the room or hotel.

Can we be transferred to/from the airport?

Yes, we can transfer you, however this is at an additional cost. For Barcelona (BCN) airport the cost is £19 per person each way and for Girona (GRO) airport the cost is £14 per person each way.

** Please note that we can only transfer you if we receive your flight details before 11th may 2018. Failure to supply the details will result in no transfer and no refund will be given **

How does the transfer work?

Once you have paid for the transfers and supplied flight details you will be added to the transfer company log for each direction of transfer paid. When you arrive at the Spanish airport look out for the ‘From 2 Travel’ rep. You will need to show your passport to the coach security guards and be checked off on their list. The same procedures will be adopted on your return. The return transfer times will be displayed on your hotel notice board and at the Colossos club entrance, 2 days in advance of your return.

Please note; if you have purchased a club only ticket plus a transfer then the drop off and collection point will be the bus stop at Hotel Helios (opposite Colossos).
Please note: Innovation only collects money / information on behalf of the transfer company. Innovation is not responsible for the transfer co-ordination

What dates can you transfer on?

Any arrival or departure date that can be booked across the dates of the event.

Found out what you needed to know? Time to book you tickets!

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